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Refund Policy

Thank you for shopping at Al Munawwarah Islamic Bookstore. We want to ensure that you have a satisfying shopping experience with us. Please read our Refund Policy carefully to understand your rights and obligations.

 

1. Returns:

 

If you are not completely satisfied with your purchase, you may return the item within 3 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

 

2. Refunds:

 

Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that shipping costs are non-refundable.

 

3. Exchanges:

 

If you receive a defective or damaged item, please contact us at support@almibs.com within 3 days of receiving the product. We will arrange for an exchange and provide further instructions on returning the damaged item.

 

4. Non-Returnable Items:

 

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

 

5. Return Shipping:

 

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective/damaged product.

 

6. Lost or Stolen Packages:

 

We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier to file a claim.

 

7. Cancellations:

 

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

 

8. Contact Us:

 

If you have any questions about our Refund Policy, please contact us at support@almibs.com

 

9. Changes to Refund Policy:

 

We reserve the right to update or modify our Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By shopping with Al Munawwarah Islamic Bookstore, you agree to and accept the terms of our Refund Policy.

 

Thank you for choosing Al Munawwarah Islamic Bookstore!